gboogie.net NEW YORK (CNNMoney) -- Americans' satisfaction with their personal computers is at an all-time high, but buyers' happiness with Apple's Macs continues to top Windows PCs. An American Customer Satisfaction Index report released Tuesday shows that consumers are the happiest that they've ever been with their computers. The 16-year old survey found that PCs scored a rating of 78 out of 100, matching the record score set last year. Ironically, Hewlett-Packard (HPQ, Fortune 500) was the only Windows PC manufacturer to score a higher rating this year than in 2010. HP decided last month to get out of the PC business. HP's score of 78 was up one point from the 77 it scored in 2010. Compaq, a low-end HP brand, had a satisfaction score of 75 in the 2011 survey, up from 74 last year. Other Windows PC makers, including Dell (DELL, Fortune 500), Acer and some smaller manufacturers like Toshiba, Lenovo and Sony (SNE), all achieved the same ratings this year as they did in 2010 They all tied with a satisfaction rating of 77. This year was the first since 2008 that PC satisfaction didn't rise. Last year, all PC makers' scores had risen about 4% from 2009. But Apple's (AAPL, Fortune 500) satisfaction rating climber higher this year, blowing past its rivals with a score of 87, up from 86 in 2010. This year marks the eighth straight year in which Apple led the PC category. "Apple's customer satisfaction dominance has been unassailable for the past eight years," said Claes Fornell ...
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